Home

RETURN AND REFUND POLICY

Our Return policy lasts 10 days. If 10 days have gone by after you have received the items, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.We only accept refund or exchange to items that are defective.
Contact us before to shipping the defective items. Email: chillwinehk@gmail.com
No returns shall be made on glassware or accessories after the receiver has acknowledged receipt of the goods.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved for the refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-14 business days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at chillwinehk@gmail.com
Sale items ( Only regular priced items may be refunded. Sale items cannot be refunded. )
Any wine or Champagne over 10 years old shall not be refunded in any event.

If you need to exchange another item, please send us an email at chillwinehk@gmail.com and send your item to: Shop G07, G/F Causeway Bay Plaza 1, 489 Hennessy Road, Causeway Bay

Shipping fee is paid by buyer.
If you are shipping an item over HK$500, you should consider using shipping service with tracking or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.