• Our Return policy lasts 10 days. If 10 days have gone by after you have received the items, we cannot offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.We only accept refund or exchange to items that are defective.
  • Contact us before to shipping the defective items.  Email:
  • No returns shall be made on glassware or accessories after the receiver has acknowledged receipt of the goods.


  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • If you are approved for the refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-14 business days.
  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at
  • Sale items ( Only regular priced items may be refunded. Sale items cannot be refunded. )
  • Any wine or Champagne over 10 years old shall not be refunded in any event.


  • If you need to exchange another item, please send us an email at and send your item to: Unit 2404, 24/F, Causeway Bay plaza 2, 463-483 Lockhart Road, Causeway Bay, Hong Kong.


  • Shipping fee is paid by buyer.
    If you are shipping an item over HK$500, you should consider using shipping service with tracking or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

** Contact us at for questions related to refunds and returns. **

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